Engineering and Services


Fibernet offers global solutions adapted to the client’s business. Engineering and Services carried out the management and implementation of network deployment projects, offering 7x24x365 support.
Recognized by all Fibernet’s clients, Engineering and Services offers a service of excellence.


Engineering

  • Engineering reference in connectivity impact between Data Centers.
  • Pilot tests of custom-made solutions.
  • Specific design of transport networks.
  • Consulting.
  • Technical advice.
  • Homologation of solutions.

Support services

  • Highly-qualified professionals who offer 7 x 24 x 365 support.
  • Wide instrumentation equipment for field tests.
  • In-situ trained technical staff.
  • Spare parts in the area to cover SLA.
  • Email service.
  • RMA management.
  • Software and firmware updates.
  • Ticketing management for each open case.
  • Direct communication with the support engineer assigned to each case.
  • Answer to technical queries.
  • Technical advice.

Proactive solutions

Remote preventive measures with no impact in service

Regular revision of the network to check the systems. Should we have to take any preventive action on the network, we will open proactive incidents.

Proactive opening of “FOLLOW UP” incidents

Used for the study in depth of solved incidents or repetitive problems.

7x24x365 monitoring

System monitoring capacity. This service can be hired as an addition.


Turnkey projects

  • Allocation of project manager and associated work team.
  • Comprehensive project management.
  • Implementation of installation and integration tasks.
  • Coordination and follow-up meetings.
  • Fiber-optic link measures (reflectometry, CD, PMD and frequency response).
  • Certification of all the transmission channels with BERT=0 tests.
  • Generation and delivery of complete documentation.